This Hotel (Best Western Camelot Inn of Fairview Heights, IL) had a front desk Manager named Chet who stayed on the phone as I "walked' my wife through each step as she drove east through St. Louis with her 98 year old mother at nearly 1:00 AM . He arranged for them to have a very nice room on the first floor so my mother in law would not have to walk far. If any hotel had a front desk manager as nice as Chet they would be very fortunate. He made all the difference in the World and we will also try to stay at this hotel on our way from Kansas City to North Carolina. Management is to be congratulated and acknowledge publicly to their other employees that someone like Chet distinquishes one hotel from another. Furtheremore, my wife and mother in law are so tired from their long drive and late arrival that Chet is taking them their breakfast if they sleep past the 9:00. AM closing of the breakfast. I have stayed in the best hotels anywhere, none with better service than Chet has provided