We drove 3 hours to Glen Toyota to purchase a 2017 Toyota Sienna XLE Premium because they were getting difficult to acquire, given that the 2018s are just coming out. We spent over 6 hours at the dealership from the time we arrived until we drove away, all with our 4 young children with us. The salesperson was busy, which we understood, but I would expect that on a Saturday during tax season, that a dealership would be equipped to handle the volume of business. The salesperson did get irritated with us at one point because we were trying to negotiate. We had driven 3 hours, based on an internet sales price of $38,000. Once we arrived, we found out that that price was not available in conjunction with 0% financing, which was not specified online. I believe this is called a "bait and switch". Despite this, we went ahead with the sale. We were told that the paperwork would be processed, and to sit in the waiting room. Hours went by. Nothing other than coffee was offered. Finally, we signed the paperwork in a hurry with a rude finance guy. He did a poor job explaining things, and we were just ready to get out of there. Two weeks later, we get a call from the salesperson that we have to change our insurance over to my husband's name, because they messed up the paperwork and did not put the vehicle's registration in my name, which we had requested. I called the insurance company, only to find out that if we re-wrote the policy, it would cost us more because we would lose discounts for safe driving records. After several days of going back and forth, the dealership took care of it, but it also ended up costing us more money because they purchased new plates instead of transferring old ones. In addition, the salesman used very foul curse words on the phone with my insurance agency. When all of this was straightened out, I was assured that our registration and plates would be overnighted (temp. reg. had expired), but it still took 4 days for them to send them.