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F
familyr

07/15/11

Provided by YP.com
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Made a payment on my loan 3 da...

Made a payment on my loan 3 days before payment was due. Received a call 3 weeks later telling me loan payment was past due. After being rebuffed by the branch manager who sat with me 5 minutes, long enough to hear the problem, called into a meeting because she "would get in trouble or fired" if she didn't. Uh huh right. It was finally determined that the teller deposited my payment into the WRONG AUTO LOAN ACCOUNT. Teller was apologetic but the branch manager was condescending, unhelpful, unprofessional, and just all around rude. I wish I had enough room to write all of the things she said and did, but I don't. I have never been treated less professionally and with less importance as a customer. I will NEVER get a Citizens Loan again and plan on telling as many people and venues as possible to avoid them.

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DETAILS
General Info
Choices to fit your lifestyle, from convenient free checking to comprehensive banking packages. Anytime account access with free Online Banking and Bill Payment. No fee Debit Card and unlimited check writing on every account.
Extra Phones

888-910-4100

Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
Sun:
Categories
Investments, Banks, Commercial & Savings Banks, Real Estate Loans, Savings & Loans
Payment Options
Brands
Mastercard
Location
Lionville
Other Information

Specialties: Mutual Funds, Stocks

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.