Why would you not call a co. back if they guarantee their service? A A Espresso has a 99% success rate in the field and has been servicing my esp.mach. for over 5 years

AA is one of the worst espresso machine repair companies I've ever dealt with. Called them to fix the machine we have in our office. The repair man showed up over 2 hours late with no notice, he was rude and very unfriendly. He spent a while trying to fix our espresso machine and left after we paid him WAY to much. It worked for a day then broke again. Horrible, would not recommend!