Jane Lane is one of the rudest people I have ever met in my entire life. No matter if we were simply contacting her to express how much we loved the rental house, or contacting her for major household repairs the landlord had to do, she was arrogant and spoke with disrespect. We never had a late payment once, and tried to steer clear from contacting her due to her nasty and disrespectful attitude. We needed help, due to my husbands job relocating us, finding a solution for early termination of our lease & because we were to have ZERO contact with the actual home owner, Jane was the obvious person we had to contact. We dreaded having to do this because we knew what sort of nasty response we would most likely get. We already had options for her to consider (three families offering to take over our lease & offering our furniture for Masters Week rental) but sure enough she was rude and told me that she didn't want to have any more correspondence with anyone except my husband. Just Nasty!! When the hot water heater was discovered, in the outside storage closet, spewing water around wiring, we called my brother who is a licensed electrician for advice on what to do because Jane Lane wouldn't do anything about it. It was only after I told her (out of fear that the house would catch on fire with our toddler inside) that we were going to call our own electrician did Jane Lane FINALLY call us back and sent over her handy-man (who still didn't fix the problem, we were without water for two days!). She also YELLED at us for consulting my brother for ADVICE. Her exact words were "you need to leave your brother out of this! You act like the water heater just started spewing today...!!" REALLY?!?!