I'm a Hertz Gold Member and reserved my car online. When I went to pick it up, I was not given any explanation of charges, verbally or even a printed out receipt. I was unknowingly given a more expensive car than I had reserved, and charged $25 extra per day for it, again, not told to me when I picked up the car. When the car was returned, the guy at the desk, Jake, basically said there was nothing he could do about it, and to call Hertz if we wanted to. I called the Billing dept at Hertz and got yelled at by the lady I spoke to, who told me to "take responsibility for this." I stayed courteous throughout the whole call because I really want to give her the benefit of the doubt that she's not a mean person; I really hope Hertz records their phone conversations. She then gave me the number for the Hertz location where I picked up the car and told me to talk to the manager, and when I called, it turns out that particular manager hasn't worked for Hertz for years. I had to call for three consecutive days, leaving a message & callback number every time (no one ever called me back), until a manager finally picked up the phone. The manager, Jessie, said she believed Jake when he said he gave me a verbal explanation of charges, even though she did confirm with him that I was never presented with a paper printout of the charges when I picked up the keys. She decided not to believe me, and I got the feeling that even if she did believe me, she wouldn't have done anything about it.

really helpful and nice staff. Quick and friendly... And I was picked up too