They really let us down when we listed with them. Sold our home with an agent in that office, and the buyer had a HH agent from the same office. buyer walked all over us, tied the house up for weeks, and demanded more and more be added to the contract. Once we said enough, it took 12 days to get the buyer to release us, and we walked away with no earnest money and no sale. then we went weeks and weeks and never heard from our agent, and his voice mail was full and he didn't return messages left at the office. it was a terrible experience.