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02/05/10Provided by Citysearch
I was dreading the repair of my camera. I did not have a choice on what company to use because of my warranty. I called the number provided by the warranty company and followed the directions. Add to this a very large dash of despeeration. I broke my very high tech camera before leaving on a family vacation to Disney. I package up my camera and ran it to FedEx on 12/14. I emailed United Camera to see what they could do. Imagine my surpirse when my camera arrived on 12/15. I will tell everyone I know that might need such services they would be foolish to go elsewhere.
2/4/2010About a month ago I took my Kodak camera to United Camera for repair because the snap button would not work. They said I could have one hour service, which surprised me at the quickness of service. When they finished the repair not only was the repair done PERFECTLY but they did about 16 other checks and upgrades on the camera, it looked like it was brand new when they finished. Also they installed the latest software that Kodak had. And the repair price was 1/2 of what I expected to pay. The girls in the reception area were very friendly and helpful. Thank you United Camera. Larry H Wheaton, Ill.
10/22/09Provided by Citysearch
I broke my lens and sent the camera in for a repair and they fixed it and said my non Kodak battery was the reason. My non Kodak Battery is better than the Kodak battery that came with the camera and it still works fine to this day. But my kid dropping the camera somehow translated to my non Kodak battery broke the camera.
WHy do people lie? Are they paid by kodak to insult any non Kodak item that accompanies the camera?
Where I'm from honesty is the best policy.
I do not recommend this company for repairing a Kodak camera under warranty. They use the lose defintion regarding the warranty to decide that something is not repairable under the warranty when they want to make a few extra bucks. The repair costs for a camera out of warranty are almost the cost of the camera. While they do warranty their own work they don't offer more than 30 days. I was also not impressed with the customer service they offered. I spoke with several representatives and none of them could properly answer my question. The customer service manager had no people skills when I spoke with her and was the rudest of them all. Kodak has been of no help regarding this, stating the company has the final say as their representative so I went to have a tech show me the damage on the camera. First they couldn't find my camera and then there was suddenly no damage! They fixed it under warranty but I will never use them again.
I would not recommend using this service. They told me a small mark on my camera meant that it couldn't be repaired without me paying full price for it when the camera was never damaged, and they charged almost as much as the camera cost. Kodak said they had the final say but KODAK NEVER SAW THE CAMERA! How can they stand behind them if they never say the camera. I will keep my camera but I am going to find a different place to repair it next time.
- Extra Phones
Primary Phone: 630-475-8989
- Regular Hours
Mon - Fri: Sat - Sun Closed
- Photographic Equipment-Repair, Photographic Equipment & Supplies
- Camera Repair
- Payment Options
- canon, fuji, kodak, nikon, olympus, pentax
United Camera Un Elec Group
United Camera & Binocular Corp
United Camera & Binocular Rpr
United Camera & Binocular Repair
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