Everything went great until the end when everything was ready. 4th time there and got final results and they have my machine I need. I was there at 2:30 appointment and was still there until closed and they just said it's too late. I didn't get my machine. The girls didn't want to leave their seats. Kept telling me to wait but I had somewhere to be by 5. It was getting agitating because she kept telling me wait 10 more minutes because they are waiting on billing department to make sure my insurance was primary and not secondary. They smiled and watched me with so much amusement as I had to keep waiting. I asked for the number to the number to billing so I can see what's going on because I just called the insurance myself in front of me and yet she says their system was down... I called billing and yet this is all a run around. I'm going in tomorrow morning because I still didn't get what I was there for.