It was a simple job but I was told it would be at least 12 weeks before it was done. I thought that was a little long but said OK. I waited 12 weeks and called to check on the piece. They said it was not done. He said it would be done in the next couple of weeks. I again called to check on it. Still not done. More than SIX MONTHS after I took it to them I called them and told them I wanted it back now, no matter what. It was a very sentimental piece to me. I just needed it back and I was afraid they were not going to even let me have it back. I said if it was not complete by the end of the week I just wanted it back even in the original original ring state so I could take it to someone else to have it done. They said it was taking so long because of the "Christmas rush". I brought the ring to them in JULY! Come on! My husband went in to get it back from them and they charged us $300.00 (I supplied all the gold and the stone) for extremely shoddy workmanship. Terrible!

I have done business with Fields' for too many years to count and wouldn't go anywhere else. Nothing like a small town, locally owned business for service and quality.