If I could give this place zero stars I would, and here's why: My girlfriend took her SUV to this location on my recommendation, I have gone to this and other local Valvoline's for years for oil changes. This time however this place made a HUGE and frankly unacceptable error. They didn't screw the damn oil filter into place properly!! So of course it wasn't long before the car started to smoke quite profusely and my girlfriend became obviously very concerned, parked the car and quite reasonably called for a tow truck. (I travel and was in Los Angeles at the time). She had the car towed to Piles Chevrolet (an outstanding shop BTW, best guys in world) and they informed her that the oil filter was not properly screwed into place. My girlfriend isn't a mechanic and had no idea, she just knew the car was smoking and assumed something was seriously wrong and did the proper thing to do. So when I returned to town we took the car and all the supporting paper work (their receipt for the oil change, the tow bill and the shop findings and bill). We were assured that they would make it right and refund the cost of the oil change, the tow and the repair after an "investigation" into the matter by the assistant manager. Over a week later my girlfriend received a call back from the assistant manager telling her that after speaking to his Regional Manager, a gentleman by the name of Jerry Crow that they would only refund the cost of the repair only, not the tow nor a refund of the work they did.They also stated that she should have called the oil change place so they could come to her house and fix it. Okay, lets go over this shall we? First off, HOW WAS SHE TO KNOW YOUR SHOP CAN'T EVEN SCREW AN OIL FILTER ON CORRECTLY?? Come on it's an oil change place! It what you guys DO!! and besides we're talking about an oil change here, this isn't rocket science, I'm pretty sure you could train a monkey to do an oil change.Second: SERIOUSLY?!?! YOUR ADVICE TO A SINGLE WOMAN LIVING ALONE IS TO INVITE STRANGE MEN TO HER HOUSE?!?! REALLY?!?! Jerry is this something you'd recommend to your wife or daughter?!?!? "Hey honey, just call the shop and have some questionable looking grease monkey come to your home." SERIOUSLY??! Are you insane?? Is this something you actually tell your wife or daughter? Because ya know inviting a high school drop out ex-con to your house when you're a female at home alone is ALWAYS a great idea!! I'm sorry but this has been a comedy of shoddy work, poor customer service on the part of management, some truly horrible advice and what certainly appears to be a sexist attitude on the part of Valvoline regional management.Needless to say I'm not done with discussing this continuing event with Valvoline. I will be discussing the service and customer service abilities or lack there of, with upper level Valvoline management and the local media, Cincinnati has some great consumer advocates on our local television news stations. I'm sure they'd love this one.