On the early morning of April 20th, my husband took our brand new car thru the car wash as it had been covered with bird poop the night before. Upon exiting the car wash he noticed that it was still dirty and perhaps a little dirtier than when he went in. He pulled into the light and noticed that the car wash had not only failed to clean the car but put numerous deep scrapes and scratches all over it. An attendent came out and took pictures and only after numerous requests refunded his money and said he would let the owner know what had happened. My husband called later in the day and they promised it was being taken care of. In the last 2 weeks we have made phone call after phone call and visited the location in person and have yet to hear from the owner, Don Knotts. He has refused to even acknowledge it. We consulted a few professionals that aren't even sure these scrapes can be buffed out. Poor customer service. DO NOT USE THE CARWASH.