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      First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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      lovemydoggies

      11/21/09

      Provided by YP.com
      review count5photo count0
      Poor Service After the Sale

      We purchased a high efficiency furnace, AC, humidifier and Merv 6 air filter for our new house, in June 2009.



      When the units were installed, the technicians left metal shavings on the floor and pulled out some insulation and never replaced it. It took several phone calls to have the sales rep. come back out to our house. He agreed that this was unacceptable. He took some of the shavings with him and assured us that it would be taken care of... We never heard anything. I called and spoke to a manager, who scheduled an appointment for someone to come out and clean up the mess. They missed the first appointment. He called me to reschedule. When the guy showed up for the second appointment, he asked if we had a broom or vacuum that he could use because he didn't have anything with him! Unreal!



      Also, the guy who did the duct cleaning after the furnace was installed made a mess and had to come back to replace a ceiling vent that he had pulled out. The ducts were not adequately cleaned and we have to have someone else come back and do it.



      Two days after the furnace/AC was installed, our hot water tank blew. Now, keep in mind, I'm supposed to be moving into this house in 2 days! Falso never returned our call! We called another company (Potter and Perrone) and they came out ASAP and took care of the hot water tank AND cleaned up!



      We were told by the Falso rep that we would get assistance in adjusting the ducts/vents - we asked the install techs and the duct cleaning guy, and no one helped us. We still can't get this expensive new furnace to heat the house evenly.



      Also, the rebates (for high efficiency HVAC) were mis quoted by the sales rep. Falso did make up the difference, but only after 6 phone calls and a lot of hassles.



      Falso made a lot of promises to make the sale, but when all was said and done, we wish that we had given the $8,600 to another company.

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      DETAILS

      Expert Service, Guaranteed!

      General Info
      Falso Service Experts has been providing top quality HVAC and plumbing maintenance, installation, and repair to homes and businesses throughout Syracuse since 1882. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There is an Expert for that. When you have help from our professionals you can rest assured that any HVAC or plumbing problem you have will be fixed fully. Falso Service Experts in Syracuse will take care of everything needed to ensure your home's comfort. We're experts in heating, cooling and plumbing - superior service is what we do best.
      Hours
      Regular HoursOpen 24 Hours
      Social Links
      Categories
      Heating Equipment & Systems, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Boiler Repair & Cleaning, Heat Pumps, Heating Contractors & Specialties, Heating Equipment & Systems-Repairing, Insulation Contractors, Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing-Drain & Sewer Cleaning, Sewer Cleaners & Repairers, Water Heaters
      Services/Products
        Plumbing Repair, Tank & Tankless Water Heaters, Leak Detection/Repair, Drain Cleaning, Faucet and Pipe Repair/Replacement, Drainpipe Replacement, Food Waste Disposer Replacement, Water Heater Repair/Replacement, Water Softener Installation, Gas Pipe Repair, Sump Pump Installation, Well Pump and TanksHeating Repair & Service, Air Conditioning Repair & Service, Electric & Gas Furnace Repair Service, Furnace Sales & Expert Installation, Furnace Maintenance, Air Handlers, Heat Pump Repair Service, Heat Pump Sales & Installation, Heat Pumps, Mini-Split Systems, Packaged Systems, Oil Furnace Repairs, Boilers Repairs, Furnace Replacement, Garage Heaters, Air Conditioning Sales & Expert Installation, Air Conditioning Maintenance, Solar Air Conditioning, Air Conditioning Replacement, Energy Efficient Equipment, Air Filtration Systems, Air Cleaners & Purifiers, HEPA Filters, Media Air Cleaners, Electronic Air Cleaners, Germicidal UV Light Systems, Indoor Air Quality, Humidifiers, Dehumidifiers, Duct Cleaning, Heat Recovery Ventilators, Energy Recovery Ventilators, Commercial HVAC RepairDrain Cleaning
      Payment Options
      Brands
      Lennox, Trane, Carrier, Amana, Bryant, Goodman, York, Mitsubishi, Rheem or whatever HVAC brand might be in your home
      Accreditation

      North American Technician Excellence

      Better Business Bureau

      Associations
      Better Business Bureau
      Other Links

      https://www.falsoserviceexperts.com

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