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Massage Envy - Southpoint

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Massage Therapists, Day Spas, Skin Care

8202 Renaissance Pkwy Ste 111, Durham, NC 27713

919-493-3689

OPEN NOW: 
Today: 9:00 am - 9:00 pm

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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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Peg M.

09/30/16

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MOST UNPROFESSIONAL & INCOMPETENT ESTABLISHMENT I EVER DEALT WITH. BEEN WORKING WITH SAME THERAPIST FOR MONTHS. THEY CONFIRMED APPOINTMENT WITH BECCA. THE NEXT DAY WHEN I ARRIVED ON TIME OR MY APPOINTMENT TOLD BECCA NOT IN. I TRIED TO FILE A COMPLAINT BUT DOZENS OF EMAILS, FACEBOOK POSTINGS & VOICEMAIL MESSAGES WENT UNANSWERED. FINALLY FILED A BETTER BUSINESS BUREAU COMPLAINT. THEN THEY RESPONDED IMMEDIATELY. THOUGHT THINGS WERE STRAIGHTENED OUT THEN THEY CALLED ME TODAY TO TELL ME BECCA NO LONGER WORKS FOR MASSAGE ENVY. IF THEY TREAT THEIR STAFF AS BADLY AS THEY TREAT THEIR CLIENTS NOT SURPRISING. POSTED THIS NOTE ON MY FACEBOOK TIMELINE - THEY WON'T RESPOND BECAUSE THEY ONYL CARE ABOUT GETTING YOUR MONEY OTHERWISE THEY TREAT YOU LIKE GARBAGEMASSAGE ENVY SOUTHPOINT - STRIKES OUT AGAINPeg MeerkatzFriday, September 30, 20164 ReadsLOOOKING FOR PRO BONO ATTORNEY (I'M ON DISABILITY) TO ASSIST ME WITH GETTING OUT OF MY CONTRACT WITH MASSAGE ENVY.IF YOU HAVE SEEN MY PREVIOUS POSTS I WAS WORKING WITH A THERAPIST, BECCA WHO I REALLY LIKED - I WOULD ONLY MAKE APPOINTMENTS WITH HER.I SHOWED UP FOR MY APPOINTMENT WITH BECCA ABOUT A MONTH AGO (CONFIRMED APPOINTMENT) WHEN I ARRIVED ON TIME FOR MY APPOINTMENT I WAS TOLD BECCA WAS NOT IN. I WAS VERY ANGRY.I TRIED EVERYTHING TO CONTACT A SUPERVISOR AT THIS LOCATION - I WAS IGNORED! I TRIED CALLING CORPORATE - I WAS IGNORED! I POSTED ON FB - I WAS IGNORED! I FINALLY CONTACTED THE BETTER BUSINESS BUREAU & SURPRISE - WITHIN DAYS THE MANAGER GOT IN TOUCH WITH ME.I WAS RELUCTANT TO RETURN TO MASSAGE ENVY BECAUSE I FELT THEY ACTED VERY UNPROFESSIONALLY. AFTER SPEAKING WITH THE MANAGER WITH SOME TREPEDATION I AGREED TO SCHEDULE ANOTHER APPOINTMENT WITH BECCA. I DID FINALLY SEE BECCA A COUPLE WEEKS AGO & EVERYTHING WENT WELL - I SCHEDULED ANOTHER APPOINTMENT WITH BECCA FOR THIS COMING TUESDAY.I JUST RECEIVED A CALL A LITTLE WHILE AGO NOW TELLING ME THAT BECCA IS NO LONGER WITH MASSAGE ENVY.AFTER TERMINATING THIS CALL I CALLED BACK & SPOKE TO THE MANAGER WHO IS RECOMMENDING ANOTHER THERAPIST.I HAVE QUITE A FEW COMPLEX MEDICAL PROBLEMS - BECCA WORKED WONDRFULLY WITH ME FOR SEVERAL MONTHS I AM NOT COMFORTABLE STARTING OVER WITH SOMEONE ELSE.WHEN I FIRST MOVED TO NC I LIVED IN RALEIGH. AFTER I MOVED TO DURHAM I KEPT MY 2 MAIN DOCTORS IN RALEIGH DESPITE THE LONG DRIVE BECAUSE WITH COMPLEX MEDICAL PROBLEMS STARTING OVER AGAIN WITH OTHER PROVDERS WOULD HAVE BEEN A NIGHTMARE - THE SAME IS TRUE OF BECCA.I JUST WANT TO BE DONE WITH THEM & FIND A PROFESSIONAL ORGANIZATION TO GET MY MASSAGES.

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DETAILS
General Info
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Hours
Regular Hours
Mon - Sat:
Sun:
Categories
Massage Therapists, Day Spas, Skin Care
Payment Options
Location
Renaissance VLG
Other Information

Parking: Free

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: Yes

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.