Actually I have been shopping at Batteries Plus for many years and find the staff at their Raleigh store

to be great. They are very helpful and very knowledgeable...one bad apple doesn't spoil the bunch!

I went to Battery Plus w/the model of my Panasonic phone and battery #. The sales person sold me a battery which didn't fit. When I went to return it they first refused to take the battery back, then when I insisted they take the battery back I was charged a restocking fee. I thought batteries were their speciality I guess not so educated about the product. Customer service stunk!!!!