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I was traveling thru Duncan and my heater core went bad. Bert changed it out to my satisfaction. Two months later, the new heater core gave way. I called Bert and he offered to come get the vehicle 1-1/2 hours away, but I drove it to him. He changed it out quickly, along with my oil at no charge and gave me another free oil change. I drive a big diesel, so that oil change was a $80.00 item each time. The part went bad at no fault of Bert and he was very polite and helpful concerning the matter. He even met me at his closed shop on New Year's Eve for me to drop my vehicle off. My hat is off to you Bert. You run a great shop:-) John
08/20/11Provided by Citysearch
Response to upstatesc Bert Wilkerson owner
Well we made it 9 years without any negative info on the internet?. And I feel as though I do have to stop what we are doing and respond to a customer?s dis-pleasure and defend myself. I would also like to add that with the all the work we do, it would be a lie to say we please everyone but we try to do the right thing each and every time. Dealing with the public is generally a pleasure, but we are not going to please everyone no matter how hard you try. Sometimes I think it would be easier being an old crusty auto repair shop owner that has a ?take it or leave it? attitude but that?s not the way we run our business.
Well, here is our side of the story?..
In response to the complaint by Ms. Candice Woody,
The customer?s car came in on a wrecker and she told us the car (1998 Mitsubishi 3000GT w/ 176,062 miles) had hit a deer, would not start, was running hot, steam from under hood and clicking noise behind dash. After diagnostic time, we recommended a distributor cap and rotor button on the no start and clicking noise behind dash, and a thermostat and gasket on the overheating / steam issue. Ms. Woody declined the thermostat and gasket and declined the distributor cap (which had holes @ the area where the cap is secured to the distributor, caused from rotor button hitting the cap). The customer paid her bill 113.71 and left in her car. That evening the customer called our wrecker service, and said that the car was over heating and cut off (remember customer refused thermostat). We towed the car that evening and we were charged 75.00 by tow service. Customer?s father approved the thermostat and gasket and agreed to pay the bill. The thermostat fixed the over heating problem and on our test drive the rotor button we replaced came apart and car cut off. We replaced the rotor button and brought the car back to the shop and found the distributor had problems and called her father and Ms. Woody and told them it would cost almost 500.00 to replace the distributor and cap and that WE DO NOT RECOMMEND spending that kind of money on this car. We told her that there were numerous additional things that this car needed and we did not want to see her dad or her put that kind of money out on a car that had seen better days. We did not charge her the 75.00 tow, even though the car ran hot and she had declined the thermostat that we had recommended. Then trying to be fair we reduced the price on the t-stat and labor by 33.04, trying to make it easier on her and her dad on a car that was not worth going further on. She paid the bill of 60.72. At this point she seemed pleasant and understanding and agreed. Well I was wrong.
As far as intentionally damaging the distributor, there is not enough time in the day to diagnose and repair the vehicles which come in with legitimate problems to intentionally damage any customer?s cars. This just does not happen.
As her complaint states she went to her ?family mechan
08/17/11Provided by Citysearch
TAKE THIS FOR WHAT IT'S WORTH BUT THEY ARE GREEDY AND IF ONE THINGS WRONG WITH YOUR CAR ANOTHER THING IS TOO BECAUSE THEY INTENTIONALLY MESSED IT UP TO GET YOU TO COME BACK. THEY PUT ME IN A VERY BAD SPOT AND WILL NEVER GO BACK OR RECOMMEND THEM TO ANYONE! THEY WILL TAKE ADVANTAGE OF YOU!
10/27/09Provided by Citysearch
I had the opportunity of having my car serviced recently at Bert's Automotive. They really have it together, from actual work done to my car to customer service. The moment I walked in, I felt comfortable and that my car would be taken care of at a reasonable price.
Prior to my visit, I had not had that experience at any other auto repair business; I'd always been on edge and terrified when they called my name - but not at Bert's!
I highly recommend Bert's Automotive. Easily found, right off the interstate, you'll be glad and you'll be in good hands.
- Regular Hours
Mon - Fri: Sat - Sun Closed
- Auto Repair & Service, Alternators & Generators-Automotive Repairing, Auto Engine Rebuilding, Auto Oil & Lube, Auto Springs & Suspension, Auto Transmission, Automobile Air Conditioning Equipment-Service & Repair, Automobile Body Repairing & Painting, Automobile Electric Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Emissions Inspection Stations, Fuel Injection Repair, Mufflers & Exhaust Systems, Radiators Automotive Sales & Service, Tire Dealers, Tire Recap, Retread & Repair, Windshield Repair
- Payment Options
- AC Delco