Three strikes you're out!!!
1. Jeff did a 'drive-by' estimate and seriously under-estimated both the extent of work needed and cost of repairs.
2. No show on day of appointment after I took a day off work. Debra claimed she sent an email to reschedule that I never received and no follow-up call to confirm.
3. Jason finally arrived 2 days later and said he couldn't do the work because Jeff had mis-estimated the extent of work and he was not qualified to do the repairs (+1 for Jason for honesty).
TTB was clearly the wrong choice for my project!
Three strikes you're out!!!

They are prompt, professional and do good work. they stand behind their work

Fast, reliable and completed for the estimated amount.