theres times when your unsure, but most of the time they are very nice, ive been in thier program for over 2 years for rental assistance. theres beeen times when ive had to put my foot down but theres been numourus times theyve reached an hand without me asking, cara is truley the best worker they have by far, sweet, king, always smiling and tells you how it is without being mean, shes awesome i recommened her to all. lina is fabulous , every one had thier bad days we all do so ease up on the woman she has a lot of rotten liars all day long. kathy shes cool too just isnt very good at socialization and seems very snobby, just brush her off bc shes not that great, lol i know alittle insight and shes got enough problems she just trys to hide it but misery is too noticable.