We had our Lexus detailed at the dealership. A small item, but it illustrates how well this dealership works. No waiting to drop off the car; asked us when we would like it finished. Agreed on a time. We came back, and they needed about 15 minutes more. Wonderful waiting room with free food and beverage, TV, etc. To apologize for keeping us waiting, they took $25 off the bill. Hard to not love a company that values your business and works hard to keep it. And, much different from another Lexus dealership that we used to use.

Have been a customer from 1998 to 2011, I have always have been given great service, no problems, Had taken my RX330 to local toyota dealer for service. reason close to home, there prices on big job highter than Lexus.

Lexus of Rockville has the best team! I am really happy with the great service they had provided me.

This is the 6th vehicle we have purchased through Lexus of Rockville and the number 1 reason we come back is that our sales associate Sam Adetunji has provided us with utmost respect and understanding of all our needs.

The staff and service department were very warm, friendly and professional.

The customer service to date from Lexus of Rockville and specifically, my salesperson, Leo Inglesby, the Finance Manager Christine Kim, and General Manager, Don Nickles has been outstanding. Both Leo and Don have contacted me on several occassions to provide updates on the recall issue and have been extremely professional in their handling of a very difficulty and embarrassing issue. I believe that this issue will be resolved and that my family and I will continue to be extremely proud of our 2010 GX460 and very loyol customer of both the Lexus brand and Lexus of Rockville.

I had set my mind on a Lexus IS 250 for years now and when the situation arose when I could afford one, I could not have been happier. I looked around for dealers and Lexus of Rockville was the closest to my home. I have read reviews on several websites where customers have been treated disrespectfully and the whole experience was just plain terrible. This upset me b/c I am buying a Lexus after all. I want this to be a day I'll remember with fondness. However, it was clear that many people who went to this dealer did have it that way.



I risked it any way. I went to the dealer a total of 3 times. On my first trip, I had met with a sales associate (Emmanuel) where I felt like every other reviewer I had read about. This made me think I should just forget about this dealer. A few days later though, I found vehicle that I liked on their website. I thought I'll give it one more chance, if not for me, then for the car I really wanted. This time, I was greeted by another sales associate...Aaron Witherspoon.



Let me tell every person out there looking to go to Lexus of Rockville to get a used car. Aaron is your man! My experience was just that great with him. This guy will not push you, he'll ask what you want and he'll bust his as* to help you get it. I saw Aaron on my 2nd two trips to Lexus of Rockville. During those visits, Aaron must have spent at least 4 hours with me and my family thoroughly showing me any car I asked about and trying to make me happy with my purchase. He helped us work with Elias (manager. In the end, Aaron did get me the car I wanted at an affordable price and in the end, I could not be happier with this purchase.



If I didn't go with Aaron, then I can guarantee every reader that this review would have been completely different. Do yourself a favor, talk to this guy and trust me (a very satisfied customer, which seems to be a rare case for this dealer) Aaron will get have your back. Good luck to all of you, I hope your experience will be as good as mine was.