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Great caring staff! This was the second agency I used for my parents, so I had something to compare my experience to. The office follows up to make sure that you are comfortable with the people they have assigned to you. I felt comfortable with having their staff in my home. I will use them again in the future if the need arises.
Pepe and Lisa Fallin are amazing and have great customer service. They were able to start service within a day so that I could return to my nursing job. I was completely comfortable with the care Pepe provided to my mom. I wish I would have made this decision sooner!
I used Heaven at Home for my mothers caregiving needs while I worked during the day for about a year before my mom started to decline. We came to a point where we needed more care at night, so I could rest and be able to continue to work during the day. Chelle, our Client Care Manager, was always available and handled any concern immediately. I often had to travel for work and she did everything she could to make sure we were able to have our "regular" caregivers during that time for my peace of mind. Uju and Yanti were our primary caregivers and they stayed with us until mom passed away almost 2 years later. They were kind, gracious, respectful, hardworking and wonderful caregivers. I would recommend Heaven at Home to anyone that is looking for compassionate care. They were Heaven sent for my mom.
I cannot begin to tell you how disappointed we were at caregivers entering our home with bed bugs. To rid the house of bugs cost us $2.600 from Market Pest Control Company. No action or concern was indicated by Heaven at Home. Very disappointed that no liability was voiced.
Heaven at home is more concerned with making every penny they can than listening to the needs of the families. Only 1 caregiver out of about 8 has been up to par. Im sure there are much better providers out there.