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REVIEW SUMMARY

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3.5
3 Reviews
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A
A G.

08/25/19

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This company has terrible customer service. I purchased a gasket for my upright freezer when a small gap developed on the lower part of one side of the door. I removed the gasket myself and affixed the one I purchased then discovered this did not correct the problem. I removed the new gasket and replaced the original one. A few days later an appliance repairman from a different company was able to correct the problem with just a door adjustment. I took the gasket, which was in like-new condition with no damage or marks on it, back to Dayton Appliance parts to return it for a refund. They refused to accept it because they claimed it was "used" since I put it on the door to check if the problem was corrected. (Does trying on a shirt or pair of pants mean they are "used?") There was nothing on their posted return policy that applied to my circumstances, only their claim that it was now used and they could no longer sell it despite the condition being the same as when I bought it. Any reputable business would not have refused to give a refund on such a return. Their only concern was not having to give a refund based on their arbitrary claim.
I would certainly not recommend this business based on their lack of integrity.

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anonymous

10/18/11

They always have what you need!

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anonymous

02/19/08

Been dealing with them for over 20 years. Wealth of knowledge and excellent prices. No B.S. info.

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DETAILS

Your Do-It-Yourself Headquarters

Hours
Regular Hours
Mon - Fri:
Sat:
Categories
Ranges & Ovens-Supplies & Parts, Dishwashing Machines Household Dealers, Garbage Disposals, Major Appliance Parts, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Dealers, Refrigeration Equipment-Commercial & Industrial, Refrigeration Equipment-Parts & Supplies, Refrigerators & Freezers-Dealers, Refrigerators & Freezers-Wholesale & Manufacturers, Small Appliance Repair, Small Appliances, Washer & Dryer Parts, Washers & Dryers-Dealers
Services/Products
  • Air Conditioners
  • Dishwashers
  • Dryers
  • Freezers
  • Microwaves
  • Ovens
  • Refrigerators
  • Washing Machines
Payment Options
Brands
Admiral, Amana, Bosch, Caloric, Electrolux, Estate, Frigidaire, GE, Ge, Gibson, Haier, Jenn Air, Jenn-Air, Kelvinator, Kitchen Aid, KitchenAid, LG, Lg, Magic Chef, Maytag, Norge, RCA, Roper, Samsung, Sears, Speed Queen, Tappan, Ups Shipping Available, Whirlpool, dishwashers, general electric, haier, refrigerators
Neighborhood
Webster Station
Other Email

Other Information

Services: Stove Repair

Appointment Needed: No

Parking: Free

Wheelchair Accessible: Yes

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