Where to begin with this company? I had a fire in my home in April 2011 and staying with friends did not work out so I went to the Hampton Inn in Collinsville, VA to get a room. Went in and talked to a wonderful lady who put me and my child up for the weekend after talking with my insurance company. I was told that everything would be handled with the insurance company via the main office, the Daly Seven of Danville, on Monday. Talked with my insurance company and they were more than willing to accomodate whatever needed to be done. I was subsequently told that I would need to check out on the following Thursday due to no rooms being available and in my mind I thought to stay with the same company and just move to a different hotel. Well needless to say I was put out on the street, money in my checking account held, and they refused to work with my insurance company - Farmers Insurance. I was told I would not be given a room w/o cash or credit card!! How can you do that to a family!?