Very poor customer service. After explaining the services several times and stopping her mid work, I still walked out without what I asked for, which was navy with gold tips. Everytime I tried to correct her I was hollered at. The acrylics were uneven, lumpy and excessively thick in spots. Very dirty with an overwhelming ammonia odor.

Overall, I was not very impressed with the customer service, quality of service, or cleanliness. First of all, we were barked at to shut the door (that was ajar when we arrived). The technicians were raising their voices at each other until they had us sit down. I needed to have a gel removal before I could get started, and the process was more painful than I've ever had it done. Rather than soaking my nails for several minutes before removing the polish, the gentleman took turns soaking my nails in a bowl and whacking them with his instruments instead of gently scraping off the polish. Then he used a handheld drill bit style sander/filer... The technician next to him, using the same tool, was getting nail dust everywhere. it was all over every surface as if they haven't cleaned up in days. Then he used a very old emery board from a drawer that looked like it had been used many times over. (I prefer that they use new emery boards and clearly sanitized tools.) After this experience I decided to stop there and opt our of a gel or even a regular manicure. In addition, there was a teenage girl working there who was walking around barefoot. I understand that pedicures are done at this place, but if you're on the clock, footwear is suggested.