My wife and I are Fazoli's fanatics especially over the breadsticks,so we made usual stop .We waited at the front for about ten minutes and didn't see anyone around,and then finally a man looked around the corner and came up front to take our order.He didn't say anything but just looked at us.We ordered our food and got our soda's and sat down in the front.Well we waited about ten more minutes and a lady brought our food out to the table.The breadsticks were barely warm and hard.We usually love the breadsticks and take some home,but we hurried and ate and didn't ask for any more.We don't complain much but it was a long wait for cold,hard bread.