I was told my tires were "around 2mm plus and should be replaced" for a total cost of $1800 plus an additional alignment fee. The tires are racing tires; they start off with a small tread and don't need replacing until they hit 1.6 mm - first red flag.



The second was much larger. In order to get to the mechanical part of the window, which is covered by warranty, Ken tells me that they have to go through a procedural check, which is about another $1800 where they have to take a bunch of measurements. THEN, they can fix the window.



i expressed this was like saying "you have a hernia, and we will fix it, because we are obligated. We will absolutely pay to fix the hernia... But you have to pay us for the incisions which are necessary in order to perform the needed operation."



He fully agreed, but also added "I don't make the procedures."



Service ahould not be a sales industry. It should be there to provide upkeep and encourage repeat business