I rated our home buying experience as a 5. For 1 reason only. Vicki! She's tremendous and has the understanding and patience of an angel. She made the poor situations in the next paragraph mute. She defines southern hospitality. Now on to the home builders part. We have been unhappy with some quality issues like the mud pit in our back yard, Its apparently a non issues because there isn't more than 2 inches of standing water. That's a $4,500 expense. In addition. Our cabinet staining is an uneven mess. Even after it was redone twice. It's nothing like the sample Vicki showed us. When the redid it, they never removed the clear coat. They stained over the clear coat and everyone is uneven. They look nothing like custom cabinets painted from a cabinet manufacturer. Last but not least there is a gap under the countertop that's exposed. Where they leveled the countertop there's a gap we were unaware of until out 4 year old got her finger stuck in there. Once again. They're hopefully in the process of addressing these issues. Through the process Vicki made up for all of the issues.