its not only this clairs but I went to get my ears pierced and it was a horrible experience. they can not control the ear gun they use they just snap it in the ear, you cant control how tight it goes in. i got them pierced and the earring went in so tight that it took about 5 days for the ear to fester and cause an infection. please do not use an ear gun to get anyones ear pierced check with your doctor some doctors do pierce ears and the tattoo shops also can do them professionally. What a bad experience i had with clairs. I would never ever do again. when some people get their ears pierced there the lady said they some people call in after the piercings and they just tell them they are allergic to earrings and in most cases your not its the way they were done. Be aware with clair. they did support me and gave me a refund on my piercings because they saw what a mess my ears were