The lady who answers your phone is one of the rudest people I've ever had to deal with. With her as the face of your business I'm surprised you are still in business. My husband and I paid for a tank on 12/30/17 and she told us it would be delivered within the week and here it is the 18th of January 2018 and we are still waiting. She told my husband today that she would TRY to work us in sometime next week. If I talked to people the way she does I would be out of a job. She really needs an attitude adjustment. I am totally disgusted with the whole thing.