This is a great pet food store with friendly and knowledgeable staff. I don't have to know what brand of food my dog or cat eats because they can look it up by my last name and they track the number of purchases that go towards a free bag of food which is on them. Staff will carry the bag of food to your car as a courtesy. This is no small limited store; they have everything from guinea pig supplies to live bugs for your lizard. The store has a bulletin board where you can hang a flyer for a lost pet, a pet that needs a new home, or an event. They get so much traffic that I was able to find a new home for my son's guinea pig within weeks of hanging the flyer there. In the 8 years I have been a customer there I have not encountered a problem or rude staff member.