After vacationing for twenty plus years in the OBX, with the last three in Corolla, we will never patronize this store in any way again. The customer service was horrible and we dealt directly with the owner. Although how he handled things was "legal" per his rental contract, his actions were far from honest / honorable. We were former repeat rental customers (and would have been for many more years to come had the owner handled himself and this matter differently). This year, we again rented a soft surfboard for two weeks. In the course of normal use (my son was paddling it out into the waves) the board snapped. We took it back to the store to see about a replacement. The manager on duty was very polite, indicated she lacked the authority to make a decision about the board, and mentioned the board we rented was very old.

We agreed to go back later in the day to speak with one of two possible managers who had the authority to speak with us about the board. Upon returning, I was directed to the owner who told me he had already decided what he was going to do and had charged my card for in excess of $320 dollars (in addition to the $120 plus we paid to rent the board). This charge was made before the owner even heard what had happened or had spoken with either me or my son. He was rude and inconsiderate of the facts and of us. He tried to make an analogy about us having an accident in a rental car. His analogy doesn't pass the common sense test - the board was not in an "accident" - it failed during very normal use. A better analogy, from my perspective, is multi-year repeat customers paid full price to rent a very old car that broke down going up a hill, and then were charged by the rental company to buy them a new (or nearly new) car. Had the board been abused, neglected, lost, or in an accident, I would understand his position and his argument. Not the case. Beware.