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lucanweb

01/11/10

Provided by Citysearch
Horrible Shop

I am disgusted by the service I just received at the Mavis in Commack, NY. I brought my car in for two rear tires. They said it would be about an hour. I went to across the street for lunch and came back and they had my car up on the lift with the front and rear tires off and the hood open trying to up sell me everything from brakes to alignment. Then I had to wait while they put it all back together. There is no reason to take the front wheels off to change the two rear tires. I will never do business with Mavis again and and will recommend to anyone else I know in the area not to use this shop. There used to be a Precision Tune across the street from this Mavis that did business this way and they are no longer in business. Pretty sure that's the way Mavis is headed.

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joecustomeer

01/06/09

Provided by Citysearch
STEER CLEAR OF THIS PLACE.....

Steer clear of this place, unless you want to be separated from your money.

I recently went in for 1 tire and they talked me into a new set of 4 Kelly's, on which they were having a sale. I figured it was safer to have 4 new shoes and I'd be set for a few years. That's where it started. 30 minutes later they told me I needed shocks all around and they could get me out the door for around $1,100 total. I refused the suspension work and just wanted the 4 new tires. Another 1/2 hour goes bye and they need to show me something in the garage. Apparently my brake fluid is cloudy and they want to flush the brake sytem for $79.99, which is also on special. In addition, my battery is getting old and should be replaced along with a cleaning of the terminals for an addional charge. I didn't get the price for the battery but I refused both again. Another 1/2 hour goes bye and they call me into the garage again. They want to show me my alignment on the computer and how much the front left wheel is off. If I recall correctly it was .25 off and that it would cost $79.99 for the alignment. You can probably guess what my answer was.

2 and 1/2 hours later I just want my car back. As they're finally ringing up the sale they try to sell me the road hazard for all 4 tires. I know the economy is bad but I'm struggling as well. As I sat there for 2.5 hours every car needed something extra (struts, air filters, rotors that can't be cut, etc). Maybe it was just a coincidence? (NOT)

Anyway, here's the bottom line....2.5 hours later and $768 lighter for 4 Kelly Safari tires (on sale), no alignment, and no road hazard on the new tires....... NEVER AGAIN ! ...I just hope someone reads this and learns from my experience.

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DETAILS
General Info
Mavis Discount Tire is one of the largest independent multi-brand tire retailers in the United States and offers a menu of additional automotive services including brakes, alignments, suspension, shocks, struts, oil changes, battery replacement and exhaust work. Mavis Discount Tire stocks a large selection of brand name passenger, performance, light truck, SUV/CUV and winter tires all backed by a tire price match guarantee. Our tire prices won't be beat. Come visit us at Mavis Discount Tire in Commack, NY today.
Hours
Regular HoursM-W 8am-6pm, Th 8am-8:30pm, F 8am-6pm, Sa 8am-5pm, Su 9am-5pm (Closed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Easter)
Categories
Tire Dealers, Auto Oil & Lube, Automobile Inspection Stations & Services
Payment Options
Brands
Achilles, Antares, BFGoodrich, Blacklion, Bridgestone, Centennial, Continental, Cooper, Crosswind, Dunlop, Falken, Federal, Firestone, General, Goodyear, Grenlander, Hankook, Hercules, Ironman, Kanati, Kelly, Kumho, Landsail, Lexani, Luccini, Mastercraft, Mavis All Season, Mavis Traction Control, Mazzini, Michelin, Nankang, Nexen, Nika, Nitto, Nokian, Pirelli, Primewell, Radar, Riken, Sailin, StarFire, Sumitomo, Toyo, Uniroyal, Veerubber, Vogue, Waterfall, Westlake, Yokohama
Location
2 Blocks East of Commack Road
Neighborhood
Commack
Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.