Mr. Johnny M.
I do not believe you are giving a correct review. The problem you are stating is unknown to the staff of Allen's TV. This is the kind of complaint that we find to be without merit. Our records indicate no one named Johnny M was in our office on or around the week of 1/19/2015. If you have an issue wit our service please feel free to contact us or the B.B.B. in writing. I personally will respond and hope to resolve any negative situation with mutual respect.

This place is horrible and has done nothing but lied to us multiple times .Let me start with the back story our house was hit by lighting on 5/23 early in the morning,it hit all the tv’s and direct tv box’s, telephones, air conditioner system . We had a protection plan with direct tv, so we call and filed a claim they told us that we would have to mail the one tv in and the other 2 would be fixed at our home . They set us with appointment with Allen’s Tv Sales and Service on the 5/24. We waited all day an no one ever came. So we called and was told that it would be Friday May 25 between 8:00-12:00. I called after 12:00 and was told that the parts didn’t come in. Then Kathleen told me that they would come to repair Monday, May 28 between 8:00-12:00. After 12:00 on Monday May 28 I tried to call and got no answer. They were not open on May 28 but that is the appointment that she gave me. I got online an left a message and Vernon replied and told me to contact them on Tuesday morning May 29 when they open. I called at 7:56 on May 29 and he said call back in a few minutes after they opened at 8:00 to talk with Kathleen. I called back at 8:30 and she said that they would be here to fixed Tv’s on Thursday May 31 between 10:00-3:00 and for me to call her back on Thursday May 31 after 8:00 and she would let me know within an hour of the time that they would be here. I call on Thursday morning at 8:30 and then she informed me that they only have parts to fix one of my tv’s and they would be here around 12:00ish. When they arrived the man and lady came inside and went to fussing because we only had to take 1 small screw out and then we could lay it down, because we didn’t have it already laying down. It was ONLY 1 screw and he wouldn’t wait for us to take it loose. He jerked up his cloth, tools and said I’m out of here because it was supposed to be off the wall already. With all the lies that they kept telling us, I couldn’t let the TV set in middle of floor for a week. I ONLY HAD TO TAKE OUT 1 SCREW and he didn’t want to wait a few seconds until we got that out and get the tv down. They left out my house and slammed my door. I will never do business with them or recommend them to anyone else in the future. This is not business like attitude from a company.

Great customer service. They have so many repairs it takes them a min to complete the orders. But once it's fixed,it was well worth the wait.

Unlike the other review on here I found the front desk attendant to be rude the technician didn't want to speak with me personally he said he was too busy. I found it to take too long to get a quote on my repairs,I believe the replacement price I was quoted was too high I went online and found from factory direct shipping replacements for half the price that was quoted to me when I brought the parts back to be replaced I found the work to be less than satisfactory. I would not recommend using Allens TV repair if you can avoid it.

I am in the service business and have ran across many people in my line of work and Allens TV I found to be one of the most considerate companies. The office personal was attentive and cared about my concerns with my TV. They were very quick with the estimate and the repair both. From the time I put my set in the shop untill the time I was called to pick it up repaired I was kept informed. My part was on back order which delayed my repair and although it was not thier fault the were concerned enough to give me weekly updates and when the part came in they installed it the same day & called me telling me it was ready to pick up

these people know what they are doing. very nice and took care of my tv problems,