First off, I really loved this bike shop; in fact it was my favorite shop in Columbia to go. I had a tree fall on my car, and damage the wheels on my state bicycle. I took the wheels to the shop on 7/15/13, to get them checked out and repaired. I waited, and waited, and finally called to see what was going on. I left a message for the manager Krystal, but never received a return call. So I called directly to the store, and finally got her on the phone. The manager was very defensive as soon as she got on the phone, and said the fault was on the sales person who hadn't entered in the ticket correctly (which was untrue because I received the tickets where the salesman had entered everything). She promised me the wheels would be checked and repaired in the morning by the mechanic (today: 9/13/13). So I go to the shop on my lunch break to pick the wheel set up, and they hadn't even been touched!! So the mechanic took the wheels down and inspected them in front of me. I was informed that th

Staff was knowledgeable and friendly. They took the time to give me an education, and helped me decide which bike I would be happiest with. The free lifetime tune-ups are great too.