Custermer service 1/10



they tried to rip me off several times i would not recommend going to this dealer for mechanics or repairs



Story

~They called me and told me my bike was done and left a voice mail

~I called them back and asked them how much it was so i could take the right amount in cash

~i got to the store and they had raised the price about 60$ claiming that the mechanic had not filled his hours

~I said I would not pay the new raised amount dew because they had called me about 4 hours earlier and left a voice mail telling me that my bike was done and i had called them back and Agreed on a price that was due

~The cashier guy said he was going to get his manager they maid me wait like 30 min( the store was a ghost town it was so empty)

~he finally came out and told me he could only drop the price about 20$

~i told him no because we had already discussed the price on the phone

~after about 20 min of discussing and him and his cashier going to the back room to talk they dropped the price back down to what was originally determined on the phone and i paid

~then they claimed that my bike was not done and that the mechanic had to finish it

(when they had called me about 6 hours before claiming it was done)

~They made me wait about 30 more minutes



I dont know how it took the mechanic 3 hours to change what i change in my garage in about 45min + a beer break



When i tried to get the inspection sticker they kept on making up excuses why it would not pass and that i would have to get them repaired before they passed it



They have a clear conflict of interest in that they fix bikes and that they do inspection stickers



When i went to another inspection sticker place i asked them about the claims that the guys at Action Sports had brought up and they said that my bike still met the standards imposed on us by the state



They will rip you off if you let you let them

I was looking to purchase a new motorcycle. Action Sports was the first shop we went to and instantly I received TERRIBLE service from the Sales Person, Angela. She was so rude and thought she knew everything about the motorcycle industry. She made me feel about an inch tall. I may be knew to the motorcycle world, but you would think someone like me willing to give my money to them would be welcomed with arms wide open; instead she turned her back and walked away from our conversation. Rude lady! Southern hospitality does not exist at Action Sports! Instead, I drove to San Antonio and bought a new bike the same day! Their loss!

Good company with nice smart people who can help you find what you want and need.