Service is horrible. They should state upfront that any issue with their service is passed back to their customer service center...which rarely answers the phone. Additionally they charge you $50 just to come out. I've repeatedly asked to speak with a manager and have received several different stories as to why I can't. Note to the employees...if you're going to lie....best to come up with a generally accepted lie. My refridgerator was not working when we called...after having the compressor and freon added it's worse. The freezer is above 32 degrees and the fridge is a balmy 70. Rather than refund my money they want to send the same incompetent technician out...but only when it suits their schedule. Class Act all the way especially the rude empolyees answering the phone.