Excellent Service. Highly recommend.



Quick, Courteous & Helpful Dispatch.

Tech was prompt, courteous, efficient, worked quickly, diligently & clean.

Good analysis & description of problem.

Good explanation of options to address to problem.

Good overall communication,

Overall honest, fair & very helpful approach to helping us solve our problem.

VERY reasonable service charges/ pricing.

NO smarmy/ slimy attempts to sell an expensive new unit rather than take the time (& have the ability) to analyze & perform the currently needed repair.



We called late on a hot summer Friday when noted HVAC was not working.



Telephone rep told us the techs were hopping and couldn t come right away, but made certain they could have someone out to us same day - and in fact the tech arrived within only a couple of hours.



Tech was extremely courteous, diligent and thorough. He diagnosed and explained the problem, explained options - including (A) a fix for now that would be sufficient for the time being, along with (B) an explanation of the status of the unit & its components, which indicated that they will have to be replaced in the fairly near future.



Of course we opted for the fix for now - but it is INCREDIBLY HELPFUL to get a heads up that we have a big expense coming up, along with a rough estimate (no guarantees, of course) of how much longer we can expect Ol Nellie to keep cranking. (We knew that we have an older unit that is on its last legs, but it was nice to get some more specific and concrete info on that).



Just fyi, this service was for a 3500 sf residence/home in Clute TX.