Ordering a part for my Jem Gold 660 is taking extremely long. This is a big inconvenience seeing as how I can't use my machine without that part. I don't know that it is the stores fault or Janomes fault. Either way, if your going to carry Janome, the parts need to be easily accessible for your clients. When I have to go somewhere else to find parts I assumed I would always be able to get from their dealer, it doesn't incline me to continue repeat business in the event I would eventually like to upgrade to another machine.