I CALLED TODAY AHEAD OF TIME AND THE DISPATCHER WHOM I THINK SHE DOESN'T KNOW WHAT THE HELL SHE IS DOING DIVERTED MY DRIVER SOMEWHERE ELSE AND DIDN'T HAVE THE DECENCY TO CALL. SHE DOESN'T KNOW WHAT SHE IS DOING SHE NEEDS TO BE FIRED! HER CUSTOMER SERVICE SKILLS ARE WORTHLESS!

I called at 12:20 this evening for a cab. At 1:30 when I returned the call, I was told by the dispatcher that she was still trying to find me a taxi! Were they all lost that in over an hour 1 couldn't be locat. Needless to say, by 2:30, I cancelled the order since apparently they were either overly busy or just have time to bother. So, I got to keep my money and will be making my way there tomorrow for free! Thank you Americab!

DO NOT GET IN THEIR CAB. I had the great misfortune to get into one of their cabs at Tower City. We asked to go to Parma. The driver, Julius, drove us all over downtown running up the meter instead of getting on 71. When we complained and asked to get out of the cab he would not stop. We asked to see his hack license and he became irate and drove like a maniac screaming all the way to Parma. As soon as we got home we complained to a supervisor. The supervisor said he would log the complaint but that nothing would happen to the driver. It would be safer to walk than ride with these reckless crazy people.