We recently traveled to Europe on a Gohagan Tour. This company does an excellent job of developing an itinerary and providing quality tours. However, customer service is lacking. They are unwilling or unable to handle and resolve problems that develop. Communication was very poor and resolution was not reached. We paid for a premium cabin on a cruise and were given the worst cabin on the ship, with intense noise and vibration that made sleeping through the night impossible. The ship and tour operators acknowledged the problem, but we were not given monetary compensation for the rate between our cabin and a lesser value cabin. Nothing can make up for the sleepless nights and ruined days we had. Refunding the difference in price between the cabin categories was a reasonable request. Our Alumni Association will no longer book with them and says they are the worst tour operators they have ever worked with due to their inability or unwillingness to sufficiently address problems.