I contracted with Elegant Exteriors in November 2017. As of 8/9/2018, the work has not been started, and I have yet to have any estimate on completion. I paid for half of the job up front ($850). My wife and I have contacted them through phone calls and e-mails, and we almost never get a reply back. I called almost a month ago, no call back. My wife e-mailed him about a week ago, no reply. The BBB shows 2 other complaints and a review with a similar story. Avoid at all cost!

THEY DO PROVIDE A DECENT PRODUCT BUT THEIR CUSTOMER SERVICE STINKS. HERE'S WHY: 1. LUKE IS EASY TO GET A HOLD OF BEFORE YOU BUY. AFTER YOU BUY, GOOD LUCK WITH THAT, KIMOSABE 2. THEIR WORKERS ACTUALLY WERE STUPID ENOUGH TO STEP ON A DEEP FREEZER CHEST LID WE OWNED TO INSTALL A WINDOW AND THEY DAMAGED THE CHEST LID...THE ENTIRE FREEZER HAD TO BE REPLACED. 3. DAY ONE OF INSTALLATION THEY PROMISED TO SHOW UP AT 8:15 AM....WHAT TIME DID THEY ACTUALLY SHOW UP? YEAH, THAT'S RIGHT, 10:30 AM....DUMPED THE WINDOWS OFF IN THE FRONT YARD AND DIDN'T SHOW BACK UNTIL 2:30PM...WORKED TILL 4PM THEN LEFT. 4. THE BIGGEST WINDOW IN THE HOUSE DEVELOPED A LARGE CRACK IN IT...I'VE BEEN TRYING TO GET IT REPLACED FOR OVER ONE MONTH NOW AND (AS OF THIS WRITING) I'M STILL STARING OUT OF A 4 FOOT CRACK IN MY "NEW WINDOW" I WOULD NEVER USE THESE GUYS AGAIN....LUKE TREATS YOU NICE UNTIL HE MAKES THE SALE, AND THEN GOOD LUCK IF YOU HAVE A PROBLEM, WHICH YOU PROBABLY WILL...BECAUSE YOU WILL BURN OUT YOUR PHONE TRYING