I have always received friendly and courteous service at this location. Jon Naranjo always has a smile and is very knowledgable at his job. The waiting area is user friendly and the staff is friendly as well. The service is quick and efficient. I would recommend everyone to go to Big O Tires on Yellowstone for tires, brakes, oil changes and other services your vehicle needs!!!

In my opinion this store is the only option for auto repair. the work I had done was always extemely fast and perfectly done. I honestly have been ripped off by countless auto repair shops in Cheyenne, Big O has shown me when a repair was done by other shops incorrectly or they charged me and did absolutly nothing. I wouldn't trust my veh anywere else

Bought a set of four tires from this store in October 06 for our 2004 Chrysler minivan. Sometime in 2008 I could tell the van needed to have an alignment done. We took the van to the same Big O Tire store to get it aligned since we got the tires from them thinking they would do a good job. The first alignment was pretty poor. We could tell right away it was just as bad as before we took it to them. We brought the van back to be re-aligned. Results were the same. After the fourth time, they refunded our money and said we should get the van checked for a bent frame (it has never been in a wreck). The alignment was made worse by their efforts and the tires quickly began to show wear from being mis-aligned. We took it to one of their competitors (ARS - Automotive Repair Specialists) and they were able to properly align it on the first try. When we took the van back to the same Big O Tires store to get the tires replaced under warranty, they refused to honor the warranty because of the wear caused by the van's incorrect alignment. When we pointed out that we had made every reasonable effort to fix the problem, and that it was their own technicians who actually caused the problem by not properly aligning the van, they still refused to honor they warranty. Definitely do not buy your tires from this store as the warranty is worthless. Apparently the people running it care nothing about ethics.