After being blown away by other Cook Out locations, my family and I made the mistake of visiting the one Matthews. Store was clean, but the service was very slack. The shakes were all poorly made, and the resulting taste was a reflection of pure laziness and apathy. While Concord Mills and Indian Trail Cook Out may be on game, I would suggest gas station hot dogs over this place. Don't waste your time, money and calories here.

I have been to the Cookout on Sarduis Rd. N a number of times & the ice machine is broken EVERY time. On my last visit last night, both machines were out of ice. When I asked for ice from the counter person, I was only given about 2 tablespoons full for my drink. At that time, there were 3 teenagers hanging out at the checkout, monopolising the worker's time the entire time I was there. My impression is that the kids working there seem to have more interest in conversing with their friends than taking care of business. There simply is no excuse for a restaurant being out of ice all the time. The food is fine, but I will never go there again. I just can't put up with the lack of interest in taking care of the simple things needed to run this business. I would not recommend this store to any of my friends. On a scale of 1-10, I give them a 2.

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