They did not respond timely to my calls/emails. I was promised twice that someone would come give samples and pick up deposit and they never showed. No call explaining why (no calls period) After 3 weeks of complaining finally had the roof replaced, however they did not complete the job. (was supposed to repair fascia/soffit) I had to place another call to get the amount I owed and only then was I told when they 'might' be out to repair. Roof looks nice but would not recommend company to anyone wanting a timely repair done.