I fell very mistreated by the services from your company. In June 2011 I bought a 2004 Ford Explorer. When I was in the process in buying this vehicle your company failed to put the correct price on the vehicle and when I asked about buying it they wanted to charge me about two thousand dollars more. The price that is shown on the window is what I'm grated to pay. When you shop anywhere the price that is shown is what you pay, why should I be expected to pay more.



Now the more recent event, on Friday the 6th of January about noon time while making a local drive my car begins to shake, I pulled over and called AAA to get a tow to my local garage. While the mechanic was pulling the vehicle out the tire fell of and damage my fender. Under the inspection on the mechanic he feels that all of the lug nuts on that one tire were not properly tightened. The only place the vehicle has been serviced at was Fitzgared prior to buying the vehicle and one oil change that took place at Fitzgerald.



When I contacted the Chambersburg Fitzgerald where I bought the vehicle from their response is that they were not responsible, due to that someone may have tried to steal the tire. Yet, are all your mechanics qualified? Is there not a possibility that your mechanic could have neglected to tighten the lug nuts and could have resulted in a more serious accident or death? If I were traveling at a highway speed when this happened I could have died, yet I didn’t I would like to be compensated for my loss.







I am very unhappy and all I would like to see is that my damages that were caused due to lack of tight lug nuts would be paid for.