Vince has been wonderful to work with as he helped me get my "new" used Dell laptop from him up and working! I went back to him for an overheating problem and he made a suggestion of how I used "YouTube" which eliminated the problem completely! He copied my files off of a fried computer I brought him which gave me peace of mind and saved me a lot of work! My husband and I have used Vince's services with computers since he opened, and we have always been very happy with his work!! FYI, Vince also makes business "house calls"! He really knows computers. Be assured you can trust Vince with yours!