Horrible service! I was promised a 3-4 day lead time to diagnose my projector problem. I followed up 2 weeks later to discover they had not even opened the box, apparently misplacing it under the counter. Service Manager promised they would get it on the bench "today" (but I received no call back) and after not hearing anything for a week, called back and was promised a tech would call me on status that day (but he did not). Next day I call again and Jamie promised to order a part on the 5th to arrive in a couple of days, and on the 12th I call to find out the part never shipped and its out of stock but apparently was in stock when she checked before. Jamie promises to call me back after checking with the manufacturer for details, but no call back again. I leave message on the 16th and no call back yet again! I reach Jamie on the 22nd and she says (as before) "Oh, the tech should have called you. In any case, the part is out of stock and we don't know when it will be back in." That may be the case, but I can't help but think if the part had been ordered six weeks ago, my unit would have been fixed by now. Rather than being forced to pay the return shipping fee they insist on charging, and waiting who knows how long for them to actually ship it back as promised, I will drive up there to pick it up to find somebody else to fix it. Jamie did offer to waive the diagnostic fee, but I will never use this place again!