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New York Bagel & Deli

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Bagels, Breakfast, Brunch & Lunch Restaurants, Caterers

2050 Kildaire Farm Rd, Cary, NC 27518


Today: 6:00 am - 4:00 pm

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27 Reviews
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Provided by Citysearch
DISGRACEFUL Customer Service

The only thing that seems to be be consistant in this place is the terrible customer service. I will never set foot in the place again after the way the owner treated me last week. He basically told me I had a bad attitude because HE couldn't get my order right. He said he had to follow what the computor was telling him to do (?). No wonder the place was empty mid morning!
Has anyone else reported this guy to the BBB?

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Provided by Citysearch
Rude, Overcharged for Food

This was by far the worst experience I've had with a business. I ordered food for 24 people. The salad tray I ordered had a 1 small scoop of egg salad, tuna salad and chicken salad and literally 7 pieces of lox. No where near enough to feed 24 people. Not to mention according to their own prices, the amount of food they provided cost less than half of what they actually charged for me. When I called to inform them of the problem, the owner was unbelievabley rude, refused to resolve this situation, and hung up on me! I would never use this business or recommend them to anyone.

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Provided by Citysearch
Great Bagels

I was surprised by the poor reviews they have had here. I have been going to this place for quite a while. I have never found the staff to be unfriendly. Quite the contrary they have been pleasant and sometimes entertaining.

The only thing I buy is the bagels. They are consistently great. Im not from NY but lived there for a few years. Give it a try and make your own opinion.

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Provided by Citysearch
Bring Bug Spray

First of all, just because you put the letters NY in front of your name does not mean you are anything like a NY product, whether is bagels, pizza, bakeries etc.
This place is no different. First of all when you walk in you are greeted by a swarm of flies, then they go back and sit on the exposed bagels and breads. Even in NYC bodegas I have never seen such filth! If this place was anywhere near NY it would be shut down.
The tables and chairs are filthy and greasy with the flies eating the crumbs off the tables. Should be closed down by Health Department.
You are better off going to Brueggars Bagels or Harris Teeters and getting bagels from there. At least they are sanitary and you know what your getting.
Do not waste your time or money and you might save yourself from catching an infection.

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Provided by Citysearch

My co-workers and I saw the good reviews and went to try it out.
What a mistake! This place was nothing like NY. The staff had attitudes and it was dirty. Needless to say the four of us walked out and went to the sub shop up the block. Go only if you like flies on your food and attitudes.

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Provided by Citysearch
Gone downhill

This place has gone downhill. Used to be good. Haven't seen the owners in there for a while. Agree that the staff is rude and customer un-friendly. Tried to get my sandwich on a hard roll and 3 weeks in a row and they don't have any. How can you call yourself a deli and be out of rolls by 11:00? The answer I received is I have to get there earlier. Wrong answer. Asked for a pastry and they threw some paper around it and hapazardly jammed it in the bag with my bagel. This place needs some serious attention.

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Provided by Citysearch
seriously rude...and I'm a New Yorker

Crazy Rude staff, and even after writing my order down and taking 1/2 hour (yes 30 minutes) to make 3 sandwiches, still messed up 2 of them. Prices are way too high for the poor service and gamble you take that they'll get your food right. Also, not the cleanest place I've ever seen.

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Provided by Citysearch
poor service, prices a little high

Update, received another unsolicited email from the owner, Tommy, who said ""Hope you'll find better bagels and service at Bruggers"" um, I only bought sandwiches, I don't even like bagels, you spelled Brueggers wrong, and yeah, great customer service once again!

I am not sure what happened to this place, used to love it, but last 2 times, service was really poor and soooo slow, food was just ok, and prices were pretty high. $12.95 for an egg salad? And they forgot pickles and chips, which I paid for, for 5 sandwiches. I did email the owner, but got back a rude reply saying it was my fault for not making sure the chips were in the bags, and my fault for not questioning the price, when the prices were not posted. Unfortunately, will not be going back.

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Provided by Citysearch
Cold and Rude Staff, Expensive Prices, Hated the Bagels

This place has the rudest workers I have ever met. They are either very rude when they wait on you or simply just lack being kind to any degree at all. The first time that I went, a guy who appeared to be the owner was very, very rude to me to the point of being intimidating. I felt like I had to go out of my way to work with him vs. the other way around. I decided to give the restaurant one more try which was a mistake. This restaurant doesn't have any kind of customer service skills or just basic warmth towards their customers at all. They move you along like cattle and act as if they are exasperated for having to deal with you. They never smile, say thank you for coming or make you feel welcome to any degree. Their bagels (not exaggerating) were the grossest ones that I have every had as they had no taste and just seemed to be blown up like big balloons. Finally, with all this, I have to say that this place is outrageously expensive. I will never return there again and wish I could say these very same words in person to see if the owners had any degree of awareness surrounding themselves.

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Provided by Citysearch
Finally a good bagel...and lunch too.

I just found this place, even though they have been there for years. It is right next to my new place of work. I moved out of NY 15+ years ago and all about gave up on finding a good bagel around here...until today. Even at 1:30pm in the afternoon the bagel I got was better than most the chain stores can do fresh. The bagel was a treat as I really went in for lunch...got a chicken parm sandwich which was so worth it.

I now have a new place to grab a bite in the morning as well.

Try them, you'll like it.

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Provided by Citysearch
I love this place

This place is delicious. It feels like New York. I guess no ones reviewed it in a while, but its a great place to get bagels and yummy Italian desserts. I make excuses to head out to Cary just to stop by. I'm moving soon to Cary and I am hoping it will be nearby!

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Yourworst critic


Provided by Citysearch

My co-workers and I have been here several times and every time they manage to mess up our orders. Today we called ahead to place our order over the phone since we had a big order ahead. When we called the lady that answered the phone proceeded to tell us that she was too busy to take our order and we would have to come in. So we did, when arriving they screwed up 2 of our sandwhiches. We ordered 2 reubens and ended up with two plain bagels with cream cheese. Not to mention the salad was very skimpy..sandwhich cheese sliced, turkey/ham lunchmeat shredded..i do NOT recommend this place. They have a very bad attitude

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Provided by Citysearch
Caryite90 are you that much of a doormat? OMG!

Caught them on a bad day? That's an excuse for treating customers that way and slamming a door in their face? That incident had nothing to do with the fact that they ran out of Taylor Ham. I was there and NO customer should have to witness the owners ""verbal assault on his staff"". That is no way to run a business! How about you give me a break! If thats an environment you would like to enjoy a meal in then I guess go for it, you deserve it! He was out of line and embarrassing! I dont give a sh*t if he's from NY or not, you respect your customers. Whatever happened to customer service?

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Provided by Citysearch
OMG eddied01...R U guys that thin-skinned ???

Good Golly Molly eddied01...yous and your wife that thin-skinned or what? Yes, you caught them on a bad day in short supply of your Taylor Ham, but crying about the owner's demeanor? Give me a Break! I've been in several times and have heard that boisterous, verbal assault on his staff...but that's just his character, for Pete's Sake...just enjoy your food and get over it.

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Provided by Citysearch
read this then decide if you want to go...

My wife, 2 of our children and one of their friends, went to NY Bagel & Deli on Sunday, 5/24/09. This was my 3rd visit. We were returning again because they offer something that we can’t find at very many places in the Triangle: Taylor Ham on a Bagel. We had noticed on previous occasions that our sandwich preparer was not always too sure of how to make the bagel sandwiches but with help from other preparers and watchfulness and input on our part, the Taylor Ham sandwiches were finally prepared correctly.

On this visit, we wanted to place orders for 5 Taylor ham sandwiches on bagels, but they ran out of Taylor Ham after 2 sandwiches were prepared. Alternatively, the kids ordered two pastrami and swiss sandwiches and one rueben, all on rye bread. After receiving the sandwiches, my daughter, who ordered the Rueben, realized that there was no sauerkraut on the sandwich and we mentioned this to the salesgirl who was ringing us up. After discussing the matter, we just decided to just take the rueben w/o sauerkraut and have it charged as just a corn beef and swiss.

At this point, the owner of the business arrived behind the counter, and, I guess, after hearing our comments shouted to his staff “Why isn’t someone watching (name withheld) make sandwiches??!!! She didn’t put sauerkraut on the reuben and used stale bread!!!”. The workers were instantly silent and, in my opinion, had fearful looks on their faces. It made for a tense situation for everyone.

The owner then cut 6 slices of rye bread from a new loaf of rye bread and requested that we take the bread and re-make our sandwiches “unless we enjoyed our sandwiches on stale bread!”. He made no offer to re-make the sandwiches on the fresh bread. We took the bread and my children and their friend, “re-made” their sandwiches with the fresh bread.

After all this upheaval and confusion, we spoke during our meal that the owner’s outburst to his staff in front of us as well as how he handled the error in the preparation of the sandwiches was humiliating and that we would speak to him after our meal.

My wife knocked on the kitchen door and requested to speak to the owner, in private. When he arrived, she told him that she was embarrassed by his outburst behind the counter and how the error in the sandwiches was handled. He responded that he didn’t “yell” at his staff. My wife advised him that from her viewpoint - a customer’s viewpoint - he certainly did yell. He asked what we wanted him to do. My wife said was that all she really wanted was an apology, but based on his attitude, he should give us our money back. He responded that we should give the sandwiches back then. My wife then responded that she was unsure if she would ever patronize this store again, if this was how he planned to operate his business. The owner’s response was “I don’t care – don’t come back!!” and he slammed the kitchen door closed, which banged my wife’s arm and leg. After seeing my wife almost severly hurt by the slammed door, I was angered and banged on the kitchen door. He ran out and harangued us to “leave his store now and never come back!!”

We won’t.

I hope anyone thinking about patronizing this establishment reads this account of our last visit before they make their own decision.

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Provided by Citysearch
Awsome Breakfast Sandwiches

I LOVE this place! They make the best sausage & egg on a roll! They use authentic flat sausage patties which you can't find down here! Their pastries are awesome! The only downer is that if you get there too late, there's no bread left :(. And, their breads are fantastic!

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Provided by Citysearch

This is favorite place to get breakfast. The bagels are always wonderful and fresh, the best around. I have tried all kinds of ""sweet treats"" from this place and I am never disappointed. The cannoli's are the best. This is a family owned and operated place and they are always so kind. Truly one of my favorite places.

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Provided by Citysearch
New York Bagels a big disappointment

my husband bought a dozen rye bagels today at my request. we haven't been to the shop in a long time and I was horrified to see that the bagels had been blown up to gargantuan size and the taste has been totally taken out of the product. the rye bagels used to be my favorite but these bear no resemblance to the ones we ate before nor to any bagel I can remember except H&H in NYC who did the same thing and ruined their product. what a shame!

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Provided by Citysearch

I think these are by far the greatest bagels - and I grew up in NY! They are better than Rockland Bakery! The best Challah bread, the best Italian bread on the weekends and by FAR THE ABSOLUTE BEST bakery treats in the Triangle! The family owned atmosphere cannot be beat! Tommy & Josephine are always there with a smile- and sometimes so are their parents! The meatballs are OUT OF THIS WORLD! Oh, and the ruebens- best around! For a party I always get their subs by the foot- and there is never anything left! Every one of my guest raves about their subs- and ends up a customer of NYBDlll!
The BEST Deli/Bagels and Bakery around!

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Provided by Citysearch
NY Bagel, it is not

As far as NC bagels are concerned these are OK. I moved here from Brooklyn about 3 months ago and to compare these bagels to NY bagels is a total joke. Believe me, they are nothing like real NY bagels. These so called NYers that are raving about these bagels must be from Long Island where you can't get a decent bagel either, but they think they're good. I'm not sure of their baking process, but to bake authentic bagels you first have to par boil them and then bake them. If they are not making them that way, then it's a totally different animal. Never mind not using NY water, which has a distinctive taste. I knew it immediately, even before I bit into one that they were different. They were about half the weight of a real bagel. They were light and fluffy. NY bagels are a little weighty and dense. Glad to see they have Boars Head products though. I also had a black and white and a few danish, all were very good. Anyway, I thought I finally found a decent bagel shop judging by the reviews but the search will have to continue. Never mind trying to find a good bialy.

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Extra Phones

Phone: 919-851-9002

Primary Phone: 919-851-9002

Regular Hours
Mon - Sat:
Bagels, Breakfast, Brunch & Lunch Restaurants, Caterers, Delicatessens, Restaurants
Payment Options
Price Range
Crescent Commons

New York Bagel and Deli

Deli, New York Bagel and

NY Bagel and Deli

Other Information

Parking: Lot, Private

Wi-Fi: Free

Bike Parking: Yes

Attire: Casual

Good For Groups: No

Good for Kids: Yes

Take Out: Yes

Cuisines: Deli, Caterers, Bagels, Breakfast, Brunch & Lunch

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

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