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04/13/11Provided by YP.com
I went to caliber collision about a year and a half ago after being in a terrible accident, the whole front left side of my car was smashed in. when i took it into caliber they said they could fix it. When i got it back, it looked fine if you weren't really paying attention.the outside of the car looked great but after i got to driving it around, i started noticing little defects. My suspension clicks when i go over bumps and then break, my sun roof has dimples on all four sides from warped metal, and the sun roof no longer works all the time, there are panels inside the front right of my car that are loose. i drove my friend to a car repair place elsewhere and one of the guys who worked there told me that the whole frame was tweaked! When i told him i took it to caliber, he was APPALLED that they had not caught or told me about the obvious frame damage. Recently i went to get new tires and the rear tires had shock/ suspension wear (huge dents in the rubber) on them from the rear suspension being blown out from the car accident! After getting opinions from many mechanics, it became clear that my car should have been totaled! Every time i take the car into caliber, the people i talk to say that the problems were not caused in that accident and that they are not responsible. So much for the life time warranty! Caliber took the job to suck money out of my insurance when the car should have just been totaled. Now that my car is falling to pieces they refuse to help me fix it! Don't trust them!
03/19/08Provided by YP.com
You will be wasting your time and money if you ever take your car to this place! They are rude, incompetent and lazy!! It took them over two months to "fix" my car, and when I finally got it back, they hadn't even replaced my front bumper that had been scratched and cracked! They did however replace my back bumper, but now the back window doesn't roll down and the back windshield wipers don't work! ARE YOU KIDDING ME??!!
I am a regional manager for Caliber Collision Centers. I am very concerned about your experience at our Carlsbad Center. I would like the opportunity to discuss it with you. Please email or call me at your convenience. Thank you.
- General Info
- Caliber Collision didnâ??t become the nationâ??s largest collision repair company by accident. Itâ??s taken an unyielding commitment to our teammates, our customers and our communities. Caliber offers a network of 1,150+ convenient repair centers throughout 32 states in the U.S. to meet your service needs all year round with an industry-best limited lifetime warranty that protects you for as long as you own the vehicle. While itâ??s not easy to turn an auto accident into a memorable service experience, our teammates are committed to providing 100% customer service and satisfaction. So, when you hand over your keys to Caliber, know youâ??ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
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