Enviro-Tech Termite & Pest Control
2225 Sweets Dr, Carbondale, IL 62902
618-529-5594
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This has got to be the WORST customer service I have ever experienced. I had termites in the home I was purchasing. They were contracted out to remove them. They did a good job that I know of, but they slung oil on my finished walls in the basement. I was certain this was avoidable, but I didn't say anything. My year was up, and I was under the impression that I had a three year service plan. I was contacted by the company to tell me I had service due, but was going to be charged $85 for the inspection. I did not recall that in my contract, so I questioned the girl on the other end of the line when I called. She couldn't answer my question why I was being charged except to say "standard contract". Very quickly, she transferred me to her supervisor (who I am later told is the VP and manager of the company). I told him I felt deceived and misled by their service technician with the cost of having to pay again. I was not familiar with having to "pay" to keep my warranty up-to-date and was very unhappy with the news. Instead of trying to console and understand their customer, he was quick to say "we'll just end the contract and be done with you. BYE BYE!" I was appalled by the customer service I received and tried to call another number. A lady answered and said all numbers rang the same office. She couldn't help me, but when I tried again to voice my complaint about poor customer service, she too got on the defensive and talked over me. Not one of the three people I spoke to today had any patience, understanding, or any customer service skills of any sort. All they could say is they didn't want to deal me. I tried to get them to come out and do the work as my paperwork supposedly says, but they refused.
Beyond Pest Control, There Is Elimination. Free Estimates ~ Prompt, Dependable Service For All of Your Pest Insect & Rodent Removal Needs.
- General Info
- Solve your pest problem for good with the highly effective extermination services from Enviro-Tech Termite & Pest Control. Based in Southern Illinois, we provide complete pest control and inspections for residential homes and commercial businesses. We provide pest inspections, pest control and elimination services across all of Southern Illinois including Marion, Carbondale, Harrisburg, Benton, West Frankfort, Herrin, Carterville, Du Quoin, De Soto, Murphysboro, Mt. Vernon, Centralia and surrounding areas.
- Extra Phones
Fax: 618-529-5543
TollFree: 800-294-5817
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Social Links
- Categories
- Termite Control, Bee Control & Removal Service, Pest Control Equipment & Supplies, Pest Control Services, Pest Control Services-Commercial & Industrial
- Services/Products
- HornetsMice ControlDecontaminationProfessional Floor BracingTermite ControlFumigationTermites & Termite Pre-TreatmentMold DetectionMosquito ControlDisaster RecoveryRat ControlBed Bug RemediationcommercialBeesInsurance EstimatesCrawlspace EncapsulationIndustrialTermite CertificatesMold PreventionMold RemovalMold AbatementEnvironmental AuditsOdor RemovalToxic Black MoldRoachesWaterproofingSilverfish ControlTermite InspectionBeetlesBee ControlfliesEarwig ControlMold TestingWasp Control & RemovalReal Estate InspectionsResidential
- Cricket ControlFoundation Insulation & VentilationMildew ProofingIndustrial Pest ControlDebris RemovalMildew PreventionDry Rot RepairFliesMildew InspectionsFree Brown Recluse InspectionsBbbAntibacterial TreatmentsMold IdentificationPack Rat ControlCommercialSanitizingTermitesEliminate the Problem That Attracts PestsIndoor Air QualityDehumidificationOrganic Pest ControlCommercial Pest ControlMold DamageAnnual ServicesbeetlesBed Bug ControlBed BugsAntsWater ExtractionOutdoor Pest ControlTermite Resistant Borate Foam Foundation InsulationMole ControlToxic Mold Test KitsFlea And Tick ControlBiocidesDehumidifiers
- Payment Options
- Brands
- Bees, Commercial, Residential
- Accreditation
Better Business Bureau
- Associations
- BBB,BBB Member,Better Business Bureau,National Pest Management Association INC
- Other Link
- Other Information
Specialties: Pest Control;Pest Extermination;Pest Removal;Insect Control;Bed Bug Control;Spider Control;Ant Control;Bee Removal;Wasp Control;Rat Control;Mice Control;Mosquito Control;Brown Recluse Control;Termite Control;Home Inspections for Termite & Pest Certifications;Real Estate Certifications;