A stated delivery date of six weeks turned into 16 weeks. After purchasing what was supposed to be two very high-quality leather recliners, the cushions became badly misshapen and the dye began to wear off exposing a buckskin-like color underneath. Definitely not the color wanted or ordered. It took ten weeks for the cushions to be replaced; and within two days, the new ones looked like the old. We have been trying to work this out for over 3 months; and have now requested that they take the chairs back and refund our money; but of course, no one is responding to this. It is apparent that these chairs are not the quality that a consumer expects to receive from Thomasville. In summary, we recommend that customers take their business to another furniture dealer. All Western PA Quality Furniture stores, (Canonsburg, Wexford, and Monroeville) are owned by the same person, Yu-Li Chiao; who provides the worse customer service weve ever experienced from any vendor. Tags indicate that these chairs were made in China nuf said! The aggravation and stress over this transaction has not been worth it. Save your money and sanity - go somewhere else for your furniture. Purchase furniture by a manufacturer other than Thomasville, who apparently no longer puts out the quality product they once did.

A stated delivery date of six weeks turned into 16 weeks. After purchasing what was supposed to be two very high-quality leather recliners, the cushions became badly misshapen and the dye began to wear off exposing a buckskin-like color underneath. Definitely not the color wanted or ordered. It took ten weeks for the cushions to be replaced; and within two days, the new ones looked like the old. We have been trying to work this out for over 3 months; and have now requested that they take the chairs back and refund our money; but of course, no one is responding to this. It is apparent that these chairs are not the quality that a consumer expects to receive from Thomasville. In summary, we recommend that customers take their business to another furniture dealer. All Western PA Quality Furniture stores, (Canonsburg, Wexford, and Monroeville) are owned by the same person, Yu-Li Chiao; who provides the worse customer service weve ever experienced from any vendor. Tags indicate that these chairs were made in China nuf said! The aggravation and stress over this transaction has not been worth it. Save your money and sanity - go somewhere else for your furniture. Purchase furniture by a manufacturer other than Thomasville, who apparently no longer puts out the quality product they once did.

Had trouble with a chair we purchased about 3.5 years ago- still under warranty. Tried to get repair information and after having to argue for quite a bit of time came to the conclusion that they will sell it but not repair. Buyer beware.....